Refund Policy
Clear refund rules
for APN Cloud services.
This policy explains how refunds, account credits and cancellations may be handled for hosting, domains, servers and related services purchased from APN Cloud.
Request HelpEligibility depends on the service type
Some services can be cancelled before or shortly after provisioning; others — especially domain registrations and custom orders — become nonrefundable once submitted or activated
Hosting services
- Shared, WordPress and reseller hosting refunds are reviewed against the plan terms shown at checkout or in the service order.
- Refunds may not apply when a service was suspended or terminated for abuse, spam, fraud or policy violation.
- Used service time, migration work, paid add-ons or third-party license costs may be deducted where applicable.
- Account credit may be offered when a direct payment refund isn't available.
Domains & registry services
- Domain registration, renewal, transfer and restoration fees are usually final after registry submission.
- Premium domain purchases may be nonrefundable once the registry confirms the order.
- A misspelled domain name normally cannot be changed after registration.
- Review spelling, extension and registrant details carefully before payment.
Servers, licenses & custom work
- Dedicated servers, VPS, software licenses and custom setup work may be nonrefundable once provisioning begins.
- Manual orders, special discounts and custom infrastructure requests may have separate cancellation terms.
- Setup, migration and administrative fees may not be refundable.
- Refund decisions may depend on provider costs already committed for the order.
How to request a refund
- Open a support ticket from the account that owns the service.
- Include the invoice number, service name and reason for the request.
- Keep the service active until our team confirms the cancellation process.
- Approved refunds are processed to the original payment method, or as account credit where possible.
Need to cancel a service?
Talk to us before cancelling so we can confirm service impact, data-loss risk and refund eligibility — and find the best option for you.