Privacy Policy
How APN Cloud handles
your information.
This policy explains what information APN Cloud may collect, how we use it, and how you can contact us about privacy-related requests.
Make a Privacy RequestWe use information to provide & protect services
APN Cloud collects only what's needed to operate accounts, process orders, provide support, secure services and meet legal or billing requirements
Information we may collect
- Account information such as name, organisation, email, phone number and billing address.
- Order and billing information related to hosting, domains, servers, invoices and payments.
- Support messages, tickets, chat records and troubleshooting details you choose to share.
- Technical data such as IP address, login activity, device information, browser data and server logs.
- Domain registration data required by registry, registrar or WHOIS-related processes.
How we use information
- To create accounts, process orders and deliver services.
- To provide support, troubleshooting, security checks and abuse prevention.
- To send service notices, renewal reminders, invoice updates and policy notices.
- To prevent fraud, spam, unauthorised access and misuse of our network.
- To comply with contracts, registry requirements and applicable legal obligations.
Sharing & disclosure
- We may share required domain data with registries, registrars or related providers.
- We may use payment, email, support, infrastructure or security providers to operate services.
- We may disclose information when required by lawful request or to protect users and systems.
- We do not sell customer personal information to advertisers.
Retention & security
- We keep information only as long as needed for service, billing, legal, security and operational reasons.
- We use reasonable administrative and technical safeguards to protect customer information.
- No online system is ever completely secure, so please also protect your own passwords and accounts.
- Contact support quickly if you believe your account or service has been compromised.
Need a privacy request?
Contact our team with your account email and the details of your request, and we'll review it promptly.